Terms Of Service

Effective Date: September 19, 2026

OVERVIEW

Welcome to Flexy Mart. These Terms of Service explain the rules and conditions that apply when you visit our website, browse our products, place an order, create an account, or use any of the services and features available through our online store.

Throughout these Terms, “Flexy Mart,” “we,” “us,” and “our” refer to Flexy Mart. Our online store is powered by Shopify, which provides the e-commerce platform and technology that allows us to operate our website and sell our products.

By accessing or using our website, you agree to these Terms of Service, along with our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Policy, and any other policies published on our website. If you do not agree with these Terms, please do not use our Services.

SECTION 1 - ACCESS AND ACCOUNT

You must be at least the age of majority in your place of residence, or have permission from a parent or legal guardian, to use our Services.

When creating an account or placing an order, you agree to provide information that is accurate, complete, and up to date, including your name, email address, billing information, shipping address, and any other details required to complete your purchase.

If you create an account with us, you are responsible for keeping your login information secure and for all activity carried out through your account. Accounts may not be sold, transferred, or assigned to another person without our prior written permission.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to ensure that product names, descriptions, photographs, dimensions, colors, materials, and other product information are accurate and useful.

Please keep in mind that colors and the appearance of products may look slightly different depending on your device, screen settings, lighting, and other display conditions.

Product availability, descriptions, specifications, and prices may be changed or updated when necessary. We may also discontinue products or limit available quantities without prior notice.

SECTION 3 - ORDERS

When you place an order, you are requesting to purchase the selected products from Flexy Mart. All orders are subject to successful payment authorization, product availability, and acceptance by us.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary. This may include situations involving suspected fraud, incorrect pricing or product information, inventory limitations, or inaccurate customer information.

Before completing checkout, please carefully review your product selection, quantity, color, size, shipping address, email address, and other order details. Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

If we cancel an order that has already been paid for, an applicable refund will be issued to the original payment method.

All purchases are also subject to our Return & Refund Policy.

Products purchased from Flexy Mart are intended for personal use unless we have agreed otherwise with you in writing.

SECTION 4 - PRICES AND BILLING

Product prices displayed on our website may change from time to time without prior notice. The price applicable to your purchase is the price shown at checkout when your order is submitted and confirmed.

Our standard shipping charge is a flat £25. Any applicable taxes or other charges will be displayed during checkout before payment is completed.

Promotional offers, discounts, and special pricing may have additional terms that apply to the particular promotion.

You agree to provide accurate and complete billing and payment information and to keep your contact and payment details up to date. By completing a purchase, you confirm that you are authorized to use the selected payment method and agree to pay the total amount shown at checkout.

SECTION 5 - SHIPPING AND DELIVERY

Orders are generally processed within 1–3 days after successful payment confirmation.

Our Standard Delivery estimates are:

Processing Time: 1–3 days
Transit Time: 8–9 days
Estimated Total Delivery Time: 9–12 days
Shipping Cost: Flat £25

Our Order Cut-Off Time is 5:00 PM (UK Time - GMT+00:00). Orders placed after the applicable cut-off time may be processed on the next business day.

Delivery estimates are estimates rather than guaranteed delivery dates. Weather, carrier delays, public holidays, customs or operational issues, and other circumstances outside our reasonable control may affect the actual delivery time.

For additional information about shipping, tracking, delivery, address changes, and other delivery matters, please refer to our Shipping Policy.

SECTION 6 - INTELLECTUAL PROPERTY

All content available through our Services, including product photographs, descriptions, text, graphics, logos, designs, videos, icons, website layouts, and other materials, belongs to Flexy Mart or is used with permission from the relevant rights holders.

These Terms give you a limited right to access and use our website for personal and non-commercial shopping purposes.

You may not copy, reproduce, modify, distribute, republish, sell, display, or commercially use any of our website content without our prior written permission.

SECTION 7 - OPTIONAL TOOLS

Our website may provide access to certain third-party tools, applications, payment features, analytics services, or other technologies.

These tools may be provided for convenience and may be subject to the terms and privacy policies of their respective providers. We do not guarantee the availability, accuracy, security, or performance of third-party tools that we do not directly operate.

We may introduce additional tools or features in the future, and those features may also be subject to these Terms where applicable.

SECTION 8 - THIRD-PARTY LINKS

Our website may occasionally contain links to third-party websites, platforms, or services.

These links may be provided for convenience. Flexy Mart does not control or guarantee the content, availability, security, accuracy, or privacy practices of external websites.

If you choose to visit a third-party website or use a third-party service, you do so at your own discretion. We recommend reviewing the applicable terms and privacy policy of any third-party website you visit.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Flexy Mart's online store is powered by Shopify, which provides the e-commerce platform and technology that enables us to operate our website and sell products online.

Your purchase is made directly with Flexy Mart. Shopify does not manufacture, sell, fulfill, ship, or provide customer support for our products.

Shopify may provide technology and related services that support website functionality, checkout, payments, security, and other aspects of our online store.

SECTION 10 - PRIVACY POLICY

Your privacy is important to us. Information collected through our website is handled in accordance with our Privacy Policy.

Because our store operates through Shopify and may use other service providers, certain information may be processed by these providers when necessary to operate our website, process payments, fulfill orders, provide shipping services, prevent fraud, or assist with customer support.

By using our Services, you acknowledge that you have reviewed our Privacy Policy and understand how your information may be collected and used.

SECTION 11 - FEEDBACK

We appreciate customer feedback, including reviews, suggestions, comments, ideas, photographs, and other submissions.

By submitting feedback to us, you confirm that you have the right to share it and that it does not violate another person's rights or contain unlawful, misleading, offensive, or inappropriate material.

By providing feedback, you give Flexy Mart permission to use, reproduce, modify, publish, and display that feedback for legitimate business purposes, including improving our products, Services, and customer experience.

We may remove feedback that violates these Terms or applicable laws. We are not required to publish or keep every submission we receive.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

From time to time, information on our website may contain typographical mistakes, pricing errors, incorrect product information, availability errors, or other omissions.

We reserve the right to correct, update, or remove inaccurate information whenever necessary, including after an order has been submitted.

If an error materially affects an order, we may contact you with updated information or cancel the affected order. If payment has already been made and we cancel the order, an applicable refund will be issued.

SECTION 13 - PROHIBITED USES

You agree to use our website and Services only for lawful purposes. You must not use our Services to:

Violate any applicable laws or regulations.
Provide false, fraudulent, or misleading information.
Infringe the intellectual property or other rights of Flexy Mart or another party.
Upload, transmit, or distribute viruses, malware, or other harmful code.
Attempt to gain unauthorized access to our systems, website, or customer accounts.
Interfere with the security, functionality, or normal operation of our website.
Impersonate another person, business, or organization.
Harass, threaten, abuse, or cause harm to others.
Use unauthorized bots, scraping tools, or automated systems to access or collect information from our website.
Engage in activity that could damage, overload, disrupt, or interfere with our Services.

We may suspend or restrict access to our Services when we reasonably believe these Terms have been violated.

SECTION 14 - AGENTS

14.1 This section applies to software or services that access, use, or interact with our Services on behalf of a person or organization. An “Agent” means software capable of taking autonomous or semi-autonomous actions without direct human supervision.

14.2 Agents may not access or interact with our Services unless they properly identify themselves and comply with these Terms. Flexy Mart may require an Agent to stop accessing our Services.

14.3 We may use reasonable technical measures to limit, monitor, or control automated access to our website and Services.

14.4 Agents must accurately identify themselves and must not imitate human activity to bypass security systems, circumvent access restrictions, or interfere with our website.

SECTION 15 - TERMINATION

We may suspend or terminate your access to our Services if you violate these Terms, applicable laws, or other policies published on our website.

Termination does not affect any rights or obligations that arose before termination, including outstanding payments, disputes, or other responsibilities.

Any provisions that are intended by their nature to continue after termination, including intellectual property, privacy, disclaimers, limitations of liability, indemnification, and governing law, will continue to apply.

SECTION 16 - DISCLAIMER OF WARRANTIES

Our website, Services, and products are provided on an “as is” and “as available” basis, except where warranties or guarantees are required by applicable law.

We do not guarantee that our website will always operate without interruption, errors, security issues, or periods of unavailability.

We also cannot guarantee that every product image, color, measurement, or description will appear exactly the same on every device or under every viewing condition.

Nothing in these Terms is intended to remove or restrict any consumer rights or warranties that cannot legally be excluded or limited.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Flexy Mart and its affiliates, employees, partners, contractors, licensors, and service providers will not be responsible for indirect, incidental, special, consequential, or similar damages arising from your use of our Services or products.

This may include losses related to profits, revenue, business opportunities, data, website interruptions, delivery delays, or other indirect losses resulting from circumstances beyond our reasonable control.

Nothing in these Terms limits or excludes any liability that cannot legally be excluded or limited under applicable law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless Flexy Mart, its affiliates, partners, officers, directors, employees, contractors, agents, licensors, and service providers from claims, damages, losses, liabilities, and reasonable expenses arising from your:

Violation of these Terms or other applicable store policies.
Violation of applicable laws or regulations.
Infringement of another person's rights.
Misuse of our website, Services, or products.

Where appropriate, we will provide reasonable notice of an applicable claim and may participate in its defense or resolution as permitted by law.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited, modified, or adjusted to the extent permitted by law.

The remaining provisions of these Terms will continue to apply and remain in effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce that provision in the future.

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Policy, and other policies published on our website, form the complete agreement between you and Flexy Mart regarding your use of our Services.

They replace any previous agreements or communications relating to the same subject matter.

SECTION 21 - ASSIGNMENT

You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.

Flexy Mart may transfer or assign these Terms where permitted by law, including in connection with a business restructuring, sale, merger, or transfer of business assets.

SECTION 22 - GOVERNING LAW

These Terms and our Services are governed by the laws applicable in the jurisdiction in which Flexy Mart operates, without limiting any mandatory consumer protections that may apply to you.

Any disputes relating to these Terms or our Services will be handled by a court with appropriate jurisdiction, unless applicable law requires a different forum.

SECTION 23 - HEADINGS

The headings used in these Terms are included for organization and easier reading. They are not intended to affect the meaning, interpretation, scope, or enforceability of any provision contained in these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

We may update these Terms of Service from time to time when necessary to reflect changes to our business, Services, legal requirements, or website functionality.

Any revised Terms will be posted on this page, and the Effective Date will be updated accordingly.

By continuing to use our Services after revised Terms have been published, you acknowledge and accept the updated Terms. If you do not agree with any revision, you should stop using our Services.