Effective Date: September 19, 2026
At Flexy Mart, we want your order to reach you safely and within a reasonable timeframe. This Shipping Policy explains where we currently deliver, how orders are prepared, the delivery timeframe you can expect, and what to do if there is a problem with your shipment.
DELIVERY COVERAGE
Flexy Mart currently ships orders to addresses within the United Kingdom.
At this time, our standard delivery service is intended for UK delivery addresses. Shipping availability and any applicable charges will be shown during checkout before you complete your purchase.
HOW WE PROCESS YOUR ORDER
Once your payment has been successfully confirmed, we begin preparing your order for shipment.
Our usual processing time is 1–3 business days, Monday through Friday.
Orders placed on weekends or UK public holidays will generally begin processing on the next business day. During busy periods, promotional events, holidays, or unusually high order volumes, processing may occasionally take longer.
ORDER CUT-OFF TIME
Our daily order cut-off time is:
5:00 PM (UK Time - GMT+00:00)
Orders placed before the cut-off time on a business day will generally begin processing that day.
Orders placed after the cut-off time, during weekends, or on public holidays will generally begin processing on the next business day.
STANDARD DELIVERY SERVICE
We currently offer Standard Delivery for orders within the United Kingdom.
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Shipping Cost: £25 flat rate
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Processing Time: 1–3 business days
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Transit Time: 8–9 business days
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Estimated Total Delivery Time: 9–12 business days
The delivery timeframe is an estimate rather than a guaranteed arrival date. Actual delivery may vary depending on the carrier and circumstances affecting transportation.
SHIPPING CHARGES
A flat £25 shipping charge applies to Standard Delivery unless a different shipping arrangement is clearly displayed at checkout.
Any applicable shipping charges will be shown before you complete your purchase so you can review the total cost before placing your order.
TRACKING YOUR SHIPMENT
Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking information when tracking is available.
You can use the tracking details provided to follow the progress of your shipment through the relevant delivery carrier.
Tracking information may take some time to become active after the package has been handed over to the carrier.
DELIVERY TIMEFRAMES AND POSSIBLE DELAYS
Our estimated delivery timeframe is 9–12 business days, including processing and transit.
Although we work to have orders delivered within the estimated timeframe, delivery dates cannot be guaranteed.
Unexpected delays can sometimes occur because of circumstances such as:
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Severe weather
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Carrier disruptions
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Public holidays
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High shipping volumes
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Transportation delays
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Operational issues with delivery carriers
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Other circumstances outside our reasonable control
If your order appears to be significantly delayed beyond the expected timeframe, please contact us so we can review the shipment and help where possible.
CHANGING YOUR SHIPPING ADDRESS
If you need to update your delivery address after placing an order, please contact us as soon as possible.
We will do our best to make the requested change before your order is dispatched. However, once an order has entered the shipping process or has already been handed to the carrier, we may not be able to change the delivery address.
CHECK YOUR ADDRESS BEFORE ORDERING
Please carefully review your name, address, postcode, and other delivery information before completing your purchase.
Flexy Mart is not responsible for delays, returned packages, or unsuccessful deliveries caused by an incorrect or incomplete shipping address provided by the customer.
If you notice an error after placing your order, contact us immediately so we can determine whether the information can still be corrected before dispatch.
DAMAGED PACKAGES AND PRODUCTS
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us investigate the issue, please provide:
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Your order number
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A clear description of the damage
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Clear photographs of the damaged product
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Clear photographs of the packaging, where applicable
Our team will review the information and determine the appropriate next steps based on the circumstances.
LOST, MISSING, OR INCORRECT ORDERS
If your package appears to have been lost in transit, does not arrive within the expected delivery timeframe, or you receive an incorrect or incomplete order, please contact us as soon as possible.
Please include your order number and a brief explanation of the issue so that we can review the situation and assist you.
If tracking shows that your package was delivered but you cannot find it, we recommend first checking with household members, neighbours, or around the usual delivery location. You may also contact the delivery carrier where appropriate.
If the package still cannot be located, contact Flexy Mart and we will assist with reviewing the available shipping information.
If an incorrect or missing item is confirmed, we will work with you to determine an appropriate resolution, which may include a replacement or refund depending on the circumstances.
ORDER CANCELLATIONS BEFORE DISPATCH
If you need to cancel an order, please contact us as quickly as possible.
Cancellation requests can generally be accepted only while an order has not yet entered processing or been dispatched.
Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, please refer to our Return & Refund Policy for information about the options that may apply after shipment.
TAXES AND CHECKOUT CHARGES
Any applicable taxes or other charges required for your order will be calculated where applicable and displayed during checkout before you complete your purchase.
The final amount shown at checkout should be reviewed carefully before payment is submitted.
DELIVERY ESTIMATES ARE NOT GUARANTEES
The delivery times stated in this policy are estimates intended to give you a general idea of when your order should arrive.
The estimated timeframe does not constitute a guaranteed delivery date. Circumstances outside Flexy Mart's control, including carrier delays and exceptional events, may affect the actual delivery time.
CONTACTING INFORMATION
If you have questions about your delivery, tracking information, an address change, a delayed package, or any other shipping-related matter, our support team is available to help.
Business Name: Flexy Mart
Company Number: 17196694
Email: info@flexymart.com
Business Hours: Monday - Friday | 9:00 AM - 5:00 PM (UK Time - GMT+00:00)
Chat Support: Available 24/7
Business Address: 65 Salisbury Close, Scunthorpe, DN17 1PY, United Kingdom