Contact Us

At Flexy Mart, we want to make it easy for you to get the help you need. Whether you have a question about a product, an existing order, delivery, returns, payments, or anything else related to your shopping experience, our support team is here to assist.

We aim to provide clear information and helpful support before, during, and after your purchase.

HOW WE CAN HELP

Our customer support team can assist you with:

Product information and specifications
Questions about available colors, materials, sizes, and features
Order status and updates
Shipping and delivery questions
Returns, exchanges, and refunds
Payment-related questions
General inquiries
Feedback and suggestions

If you are contacting us about an existing order, please include your order number whenever possible. This helps us locate your order and respond more efficiently.

EMAIL SUPPORT

For questions or assistance, you can reach us by email:

Email: info@flexymart.com

Our email support team is available during our regular business hours.

LIVE CHAT SUPPORT

Need help quickly?

Our Chat Support is available 24/7, so you can contact us through live chat whenever you need assistance.

For questions that require order or account information, please have your order number ready where applicable.

PRODUCT QUESTIONS

Not sure which bag is right for you? We're happy to help with questions about our products, including available sizes, dimensions, colors, materials, compartments, closures, carrying options, and other details provided on our website.

We recommend checking the individual product page first, as it contains the most relevant information and specifications for that particular item.

If something is unclear or you need additional assistance, feel free to contact us.

ORDER AND DELIVERY SUPPORT

If you have a question about an order you've already placed, our team can help with available order information, shipping updates, and other delivery-related questions.

For Flexy Mart orders:

Processing Time: 1–3 business days
Transit Time: 8–9 business days
Estimated Total Delivery: 9–12 business days
Standard Shipping: £25 flat rate
Order Cut-Off: 5:00 PM (UK Time - GMT+00:00)

Once your order has been dispatched, we will send a shipping confirmation email with available tracking information.

Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, weather, public holidays, high shipping volumes, or other circumstances outside our control.

RETURNS, EXCHANGES AND REFUNDS

If you need help with a return, exchange, or refund, please contact us with your order details.

Our team can guide you through the applicable process and explain the next steps based on your situation.

Returns and refunds are handled according to our Return & Refund Policy, including the applicable eligibility requirements, return conditions, and refund procedures.

SHARE YOUR FEEDBACK

Your feedback matters to us.

Whether you have a suggestion about our products, website, customer service, or overall shopping experience, we'd be happy to hear from you.

You can share your thoughts through our live chat or by emailing:

info@flexymart.com

Your feedback helps us understand what customers need and where we can continue improving.

STAY CONNECTED

Follow Flexy Mart for new products, collection updates, promotions, and other store news.

Facebook: Facebook | Flexy Mart

Instagram: Instagram | Flexy Mart

Pinterest: Pinterest | Flexy Mart

CUSTOMER SUPPORT HOURS

Our Chat Support is available 24/7.

For email support, our regular business hours are:

Monday - Friday | 9:00 AM - 5:00 PM (UK Time - GMT+00:00)

Messages received outside regular email support hours will be addressed during the next available business period.

OUR CUSTOMER SERVICE COMMITMENT

We believe good customer service starts with clear communication and useful information.

At Flexy Mart, we aim to provide accurate product details, clear store policies, secure checkout, and responsive support throughout your shopping experience.

Whether you're considering a purchase or already have an order on the way, we're here to help make your experience as straightforward as possible.

Thank you for choosing Flexy Mart. We appreciate your trust and look forward to serving you.