Return & Refund Policy

Effective Date: September 19, 2026

At Flexy Mart, we want you to feel comfortable when shopping with us. If your purchase does not work out or there is a problem with your order, this policy explains when you can request a return, exchange, replacement, or refund and what you need to do.

OUR RETURN POLICY

Yes, Flexy Mart accepts returns for both defective and non-defective products, provided the return meets the requirements outlined in this policy.

Eligible products may be returned within 30 days of delivery.

To qualify for a return, the item should generally:

Be unused and in its original condition
Be returned in its original packaging where applicable
Include original tags, accessories, or other items supplied with the order
Be in a condition that allows it to be resold

Some products may not qualify for return as explained below.

PRODUCTS THAT CANNOT BE RETURNED

Returns may not be accepted for products that:

Have been personalized or custom-made
Were clearly identified as final sale
Have been damaged through misuse, accidents, improper care, or neglect
Show normal wear and tear that was not caused by a product defect
Do not meet the applicable return requirements

If an item was already defective, damaged, or incorrect when you received it, please contact us so we can review the situation rather than treating it as a normal change-of-mind return.

HOW TO START A RETURN

If you would like to return an eligible product, please contact us within 30 days of receiving your order.

When contacting us, please provide:

Your order number
The reason for your return
Any relevant information about the product or issue
Photographs where they may help us understand the condition of the item

Our support team will review your request and provide return instructions if the return is approved.

Please do not send a product back before receiving return instructions from Flexy Mart.

Sending an item to an address without receiving instructions first may result in delays in processing your return.

RETURN SHIPPING COSTS

The responsibility for return shipping depends on the reason for the return.

For returns because of personal preference, ordering the wrong item, changing your mind, or another reason not caused by Flexy Mart, the customer is responsible for the return shipping cost.

Return Label: Customer responsibility.

Customers may arrange return shipping through a carrier of their choice.

For an item that is confirmed to be damaged, defective, or incorrectly supplied, Flexy Mart will review the situation and provide an appropriate resolution, which may include assistance with return shipping or another suitable solution.

NO RESTOCKING FEE

Restocking Fee: Flexy Mart does not charge a restocking fee for eligible returns.

If your return is approved and meets the requirements of this policy, we will not deduct a separate restocking fee from your refund.

ORIGINAL SHIPPING CHARGES

Original shipping charges are generally non-refundable.

An exception may apply where the return is required because of an error on our part, such as sending an incorrect product or another issue for which Flexy Mart is responsible.

The applicable return circumstances will be reviewed before a refund is finalized.

EXCHANGES

Yes, Flexy Mart accepts exchanges for eligible products that meet the return requirements.

Please contact us before sending an item back so that we can review your request and provide the appropriate instructions.

Exchanges are subject to product availability. If the requested replacement product is unavailable, another resolution may be offered depending on the circumstances.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please check your order when it arrives.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us review the issue, please provide:

Your order number
A clear description of the problem
Clear photographs of the product
Photographs of the shipping packaging where applicable

After reviewing the information, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement, return assistance, or refund.

RETURN INSPECTION

Once your returned product reaches us, it may be inspected to confirm that it meets the applicable return requirements.

A refund or exchange will be processed after the return has been reviewed and approved.

If a returned item does not meet the conditions of this policy, we may contact you regarding the available options.

REFUND METHOD AND PROCESSING TIME

Once an eligible return has been received and inspected, we will notify you regarding the refund.

Approved refunds are generally issued to the original payment method used for the purchase.

Refund Processing Time: Approved refunds are generally processed within 10 business days after the returned item has been received and inspected.

After Flexy Mart processes the refund, your bank or payment provider may require additional time before the funds appear in your account.

IF YOUR REFUND HAS NOT ARRIVED

If you have not received your refund after the stated processing period, we recommend first checking your bank account or contacting your payment provider, as additional processing time may sometimes be required.

If you still cannot locate the refund, please contact us with your order number so we can help review the status of the refund.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

Orders can generally be cancelled when the request is received before the order enters processing or is dispatched.

Once an order has been dispatched, cancellation will normally no longer be possible. If this happens, you may request a return after delivery if the order qualifies under this Return & Refund Policy.

RETURN REQUESTS AFTER THE 30-DAY PERIOD

Return requests should be submitted within 30 days of delivery.

Requests made after this period may not qualify for a return unless the issue involves a defective, damaged, incorrect, or otherwise legally protected situation that requires a different resolution.

IMPORTANT RETURN REMINDERS

Before sending a product back, please remember:

Contact Flexy Mart first and wait for return instructions.
Keep your order number available.
Return the product in the required condition and packaging where applicable.
Use appropriate packaging to help protect the item during return shipping.
Keep your return shipment tracking information until the return has been completed.
For preference-based returns, the customer is responsible for return shipping and the return label.
No restocking fee is charged for eligible returns.
Exchanges depend on product availability.