Privacy Policy

Effective Date: September 19, 2026

At Flexy Mart, we respect your privacy and want you to feel comfortable when shopping with us. This Privacy Policy explains what information we may collect, how we use it, how it may be stored or shared, and the steps we take to protect it when you visit our website, place an order, contact us, or use our online services.

By accessing or using the Flexy Mart website, you acknowledge the practices described in this Privacy Policy.

INFORMATION YOU CHOOSE TO PROVIDE

When you shop with Flexy Mart, create an account, place an order, or contact our support team, we may collect information needed to provide our services. Depending on how you interact with us, this may include:

Your name
Email address
Phone number
Billing address
Shipping address
Order and purchase details
Information you provide when contacting our customer support team

Payment information is processed through Shopify and authorized payment providers. Flexy Mart does not directly retain complete credit or debit card details.

INFORMATION COLLECTED THROUGH WEBSITE USE

When you browse our website, certain technical and usage information may be collected automatically. This may include your IP address, browser type, device information, operating system, pages visited, products viewed, referring website, and the date and time of your visit.

This information helps us understand how visitors use our website, identify areas that can be improved, maintain website functionality, and provide a smoother shopping experience.

HOW WE USE YOUR INFORMATION

We may use the information we collect to:

Process and fulfill your orders
Arrange shipping and delivery
Confirm purchases and transactions
Send order and delivery updates
Respond to customer questions and support requests
Maintain appropriate business and transaction records
Improve our website, products, and services
Detect and help prevent fraud, unauthorized activity, or misuse
Comply with applicable legal and regulatory requirements
Resolve disputes and address customer concerns

We keep personal information only for as long as reasonably necessary to fulfill these purposes, provide customer support, maintain required records, resolve disputes, and meet our legal obligations.

If you choose to receive marketing communications, we may also use your email address to send information about new products, promotions, seasonal collections, and other Flexy Mart updates.

PAYMENT AND DATA SECURITY

We take reasonable steps to protect information connected with your purchases.

Payments made through our website are processed through Shopify and authorized payment providers that use their own security measures to handle payment information.

Although we take reasonable precautions to protect your information, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

COOKIES AND WEBSITE TECHNOLOGIES

Flexy Mart may use cookies and similar technologies to help our website work properly and provide a more convenient shopping experience.

These technologies may help us:

Remember items in your shopping cart
Remember certain preferences
Understand how visitors use our website
Improve website performance and functionality
Measure the effectiveness of marketing activities

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

WHEN WE SHARE INFORMATION

Flexy Mart does not sell or rent your personal information.

We may share necessary information with trusted companies and service providers when it is required to operate our store and provide services to you. These may include:

Shopify and related e-commerce services
Payment processors
Shipping and delivery providers
Fraud prevention and security services
Analytics providers
Customer support services
Email and marketing service providers

We aim to provide these service providers only with the information reasonably necessary for them to perform their specific services.

We may also disclose information when required by law, legal process, or a valid governmental or regulatory request, or when disclosure is reasonably necessary to protect our rights, customers, website, or business.

YOUR PRIVACY CHOICES

Depending on where you live and the privacy laws that apply to you, you may have certain rights concerning your personal information.

These rights may include:

Requesting access to personal information we hold about you
Asking us to correct inaccurate or incomplete information
Requesting deletion of eligible personal information
Choosing not to receive promotional communications

If you receive marketing emails from Flexy Mart and no longer wish to receive them, you can unsubscribe at any time by using the unsubscribe option included in the email.

Some information may need to be retained when required for legal, business, security, or record-keeping purposes.

CHILDREN'S PRIVACY

Flexy Mart does not knowingly collect personal information from children under the age of 13.

If we become aware that personal information belonging to a child under 13 has been collected without appropriate consent, we will take reasonable steps to remove that information from our records.

THIRD-PARTY SERVICES AND EXTERNAL LINKS

Our website may use or provide links to third-party services that help support features such as payment processing, shipping, analytics, customer support, marketing, or social media.

Third-party websites and services operate under their own privacy policies and practices. Flexy Mart does not control how external websites collect or use information.

If you choose to visit a third-party website or use an external service through a link on our website, we recommend reviewing that provider's privacy policy before providing personal information.

INFORMATION FOR UK CUSTOMERS

Flexy Mart operates from the United Kingdom and serves customers in the UK. Privacy rights and requirements may vary depending on applicable laws and the circumstances of your request.

Where applicable, we will handle requests concerning personal information in accordance with relevant privacy and data protection requirements.

If you have a question about your personal information or would like to make a privacy-related request, you can contact us using the details provided below.

UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, website functionality, or applicable legal requirements.

When changes are made, the updated version will be posted on this page and the Effective Date will be revised accordingly.

We encourage you to review this page periodically so you can stay informed about how we handle personal information.