Payment Policy

Effective Date: September 19, 2026

At Flexy Mart, we want the payment process to be simple, secure, and easy to understand. This Payment Policy explains the payment methods available on our website, how payments are processed, the security measures used to help protect payment information, and how refunds are handled.

PAYMENT OPTIONS AVAILABLE

Flexy Mart securely processes payments through Shopify Payments, providing customers with a selection of trusted payment options.

Depending on your location, device, browser, and payment provider availability, the payment methods shown at checkout may include:

Visa Credit & Debit Cards
Mastercard Credit & Debit Cards
American Express
Discover
Apple Pay (where available)
Google Pay (where available)
Shop Pay (where available)
Other payment methods supported by Shopify Payments (where available)

The payment options available to you may vary at checkout depending on your location, device, browser, and the payment services available for your transaction.

HOW PAYMENT PROCESSING WORKS

When you place an order with Flexy Mart, your selected payment method must be successfully authorized before we can begin processing the order.

By completing a purchase, you confirm that you are authorized to use the payment method provided and that the billing information submitted is accurate and up to date.

Payment processing is handled through Shopify and the applicable payment provider rather than by Flexy Mart directly.

PAYMENT SECURITY FOR UK CUSTOMERS

As a UK-focused online store operating on Shopify, Flexy Mart uses payment infrastructure and security measures designed to help protect customer payment information during checkout.

Shopify Payments uses security features such as encryption, fraud detection, and 3D Secure authentication where applicable.

While these measures are designed to reduce payment-related risks, no online payment system can guarantee complete protection against every possible security threat.

CARD AND PAYMENT DATA PROTECTION

Flexy Mart does not directly store complete credit or debit card details on its own systems.

Payment information is handled by the relevant payment processor according to its security procedures and privacy practices. Where supported, sensitive payment information may also be protected through tokenization, which helps reduce exposure of the original payment details.

Shopify's payment services incorporate applicable PCI DSS requirements for payment-card information handled through its systems.

SSL AND ENCRYPTED CHECKOUT

Our website uses secure connection technology to help protect information transmitted between your browser and our website.

Payment information is processed through secure payment infrastructure, with encryption and other security measures used to help protect sensitive transaction information.

PCI DSS AND PAYMENT SECURITY STANDARDS

Payment-card information is processed through payment providers that follow applicable PCI DSS (Payment Card Industry Data Security Standard) requirements.

PCI DSS is an established security framework designed to help protect payment-card information and reduce the risk of unauthorized access to sensitive payment data.

3D SECURE AND FRAUD PREVENTION

Depending on the payment method and transaction, additional verification may be requested during checkout.

3D Secure can provide an additional authentication step for eligible online card payments, helping payment providers identify and reduce potentially fraudulent transactions.

Payment providers may also use automated fraud detection and security checks. In some situations, a transaction may require additional verification or may be declined for security reasons.

PAYMENT AUTHORIZATION AND DECLINED PAYMENTS

A payment may not go through for several reasons, including:

Incorrect card or billing information
Insufficient funds
An expired or invalid payment card
Security checks by your bank or card provider
A transaction being flagged for additional verification
Temporary issues with the payment provider

If your payment is declined, please check the information entered at checkout and try again. You may also contact your bank or card provider or use another available payment method.

If you continue to experience a payment problem, you can contact Flexy Mart for assistance.

ORDER CONFIRMATION AFTER PAYMENT

Once your payment has been successfully authorized and your order has been accepted, you will receive an order confirmation by email.

The confirmation will contain important details about your purchase.

If you do not see the confirmation email, please check your spam, junk, or promotions folder before contacting us.

CURRENCY AND CHECKOUT COSTS

Flexy Mart displays product prices in British Pounds (GBP/£) unless otherwise stated.

Any applicable shipping charges, taxes, or other checkout costs will be shown before you complete your purchase.

For Flexy Mart's standard delivery, the shipping charge is a flat £25.

REFUNDS AND PAYMENT RETURNS

When a refund is approved under our Return & Refund Policy, it will normally be sent back to the original payment method used for the purchase.

Approved refunds are generally processed within 10 business days after the returned item has been received and inspected.

Once we process a refund, the time it takes for the funds to appear in your account can also depend on your bank or payment provider. Shopify notes that bank processing times can affect when a refunded amount is received.

For complete information about eligibility, return conditions, and refund requirements, please refer to our Return & Refund Policy.

PAYMENT DISPUTES AND CHARGEBACKS

If you believe a payment was made without your authorization or there is a problem with an order, please contact Flexy Mart so we can review the matter and assist you.

Customers may also have rights through their card issuer or financial institution regarding disputed transactions or unauthorized payments. UK guidance recognizes chargebacks as one way a card payment may be reversed in certain circumstances.

YOUR PAYMENT INFORMATION AND PRIVACY

We take the protection of customer information seriously.

Payment-related information is handled through the applicable payment provider, while personal information connected with your order is handled in accordance with our Privacy Policy.

We do not sell or rent customers' personal information.

For more information about how we collect, use, and protect personal information, please review our Privacy Policy.

PAYMENT SECURITY LIMITATIONS

We take reasonable steps to help protect payment and personal information, but no website, payment processor, transmission method, or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions when using online payment services, including keeping their account credentials and payment information private.

CHANGES TO THIS PAYMENT POLICY

Flexy Mart may update this Payment Policy from time to time if our payment methods, security practices, payment providers, legal requirements, or business operations change.

Any updated version will be published on this page, and the Effective Date will be updated when appropriate.